Refund Policy

Order cancellations will only be accepted within 24 hours of you placing the order, no exceptions whatsoever. This MUST be done within 24 hours of placing your order, if the customer reaches out after the specified time period we cannot cancel the order. 

If you believe that you have received a damaged item, please contact us immediately at hi@themoonaura.com with your order number and photo of your order showing the damage. This MUST be done within 24 hours of your order being delivered, if the customer reaches out after the specified time period we cannot cancel offer a refund.  

By placing an order you agree to these terms in full.