More FAQ’s

✿ How can I contact you? ✿

The ONLY ways to get in touch with me is to send an email to hi@themoonaura.com or a DM on Instagram @themoonaura, I respond to emails and DMs Monday-Friday 9AM-9PM

✿ How often do you restock? ✿

I try my best to restock and add new items to the shop at least once a month. If you don’t want to miss out on restocks and new items be sure to follow @themoonaura on Instagram OR sign up for our email newsletters.

✿ When will my order be shipped? ✿
I process orders daily Monday through Sunday - after placing your order please expect it to be shipped out 1-3 business days after receiving your tracking number email. Keep a close eye on your provided tracking number as it will give you the current status of your order. 

 ✿ What is your favorite codor? ✿
GREEN! Forest Green, Sage, Olive, Mint, Seaweed, Emerald even Pickle Green haha. 

✿ Do you accept returns? ✿
Unfortunately, no I do not. If there are any issues with your order please reference our Shipping and Refund policies or send me an email to hi@themoonaura.com and i’ll provide as much support as I can.

✿ My question still hasn’t been answered.... ✿ 
Send your unanswered question to hi@themoonaura.com and i’ll help you out!